Refund policy

Custom & Made-to-Order Items
All caps and pieces from caps on caps are made to order. As such, custom pattern requests and bespoke pieces are final sale and cannot be returned or exchanged unless they arrive faulty or incorrect.

Standard Items
For standard items and custom colourways, we accept returns within 14 days of delivery. Items must be unworn, in their original condition, and with proof of purchase.

Damages & Incorrect Orders
Please inspect your order on arrival. If your item is faulty, damaged, or incorrect, contact us within 48 hours at enquiries@capsoncapspng.com with photos and your order number. We'll make it right.

How to Start a Return
Contact us first at enquiries@capsoncapspng.com before sending anything back. Items returned without prior approval will not be accepted. We'll provide return instructions once your request is approved.

Exchanges
We don't offer direct exchanges. If you'd like a different item, return the original (if eligible) and place a new order once approved.

Refunds
Once your return is received and approved, you'll be refunded to your original payment method within 10 business days. If 15 business days have passed since approval, contact us at enquiries@capsoncapspng.com.

EU Customers
If your order is shipped into the European Union, you have the right to cancel or return within 14 days under the EU cooling-off period, for any reason. Items must be unworn, unused, and in original packaging with proof of purchase. Note: this right does not apply to custom or personalised items.

Gift Cards
Gift cards are non-refundable.